Homelands Property is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and Why do we Collect it?
Personal information is information or an opinion that identifies an individual. The personal information we collect will depend on the service or services we provide to you. It may include:
- your name, residential or business address, contact phone numbers, email address;
- family details;
- employment details;
- financial information, including assets, liabilities, income, outgoings, spending patterns and credit reference reports;
- the value of your property;
- insurance details;
- credit card and banking details;
- Sensitive Information;
- credit related Information;
- information in respect to a will or estate;
- references (e.g. to support rental arrangements);
- copies of photo identification (e.g. driver's licence, passport, student ID); or
- any other personal information relevant to the Service we are providing to you.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
This personal information is obtained in many ways including:
- through your access and use of our website
- by telephone, letter, fax or email
- during conversations between you and our representatives
- by contracting with us
- by entering competitions, promotions or requesting information or material from us
- completing surveys, providing feedback or complaining to us
We may also collect personal information from third parties including:
- from third party companies such as credit reporting agencies, tenancy database, law enforcement agencies and government entities
- your representatives (lawyers, accountants and financial advisers)
- your employer
- publicly available sources of information or social media
- any other organisations where you have given your consent
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. This includes:
- to provide products and services to you and to send communications requested by you;
- to answer and process enquiries and provide information or advice about existing and new products or services;
- facilitating the sale, purchase, advertising of properties and businesses;
- recording persons entering a landlord or seller's property (e.g. for inspection, survey or appraisal purposes);
- facilitating the leasing of properties (including advertising the properties) and acting as property manager;
- providing conveyancing and property settlement services;
- for our internal business operations;
- complying with our legal obligations;
- advising clients of additional services or information which may be of interest;
- providing your contact details to our partners and contractors who provide us with services;
- maintaining and updating our business infrastructure and systems;
- statistical purposes;
- promoting and advertising our business, products and services;
- insurance and governance purposes.to comply with any law, rule, or regulation
We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
If we do not collect the personal information or if any of the personal information you provide is incomplete or inaccurate, we may not be able to provide the service, or those services may be compromised.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
- if you agree to the disclosure;
- when we use it for the purpose for which it was collected (e.g. as part of a sale or leasing process or in the provision of another service);
- to employees, contractors, and service providers who assist us in operating our business, website and providing our services;
- suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
- for fulfilling requests by you, and to otherwise provide products and services to you including
- in circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;
- where disclosure is required or permitted by law;
- if disclosure will prevent or lessen a serious or imminent threat to someone's life or health; or
- where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.
All third parties with whom personal information is shared are required to meet our standards of personal information protection. However, we are not responsible for the conduct of third parties with respect to the handling of your personal information and we recommend that you check their privacy policies.
We do not trade or sell your personal information however we may share your data with our energy, telecommunication, fuel and insurance clients for the purposes of facilitating your request. We always seek your consent prior to sharing your data with our clients, vendors and partners.
Overseas Disclosure of Personal Information
Your personal information may be disclosed to the Australian and overseas regulatory authorities, our agents, contractors or third party service providers who provide administrative, telecommunications, computer or other services to us in connection with the operation of our business and who are under duties to us to keep such information confidential and secure.
We currently do not share personal information with organisations that are located overseas, and that provide products and services to our clients/customers.
Direct Marketing Materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).
If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. This includes electronic and physical security measures, staff training, use of password protection software.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Website, Cookies and Links
A Cookie is a piece of information that our web server may send to your machine when you visit our Websites. The Cookie is stored on your machine but does not identify you or give us any information about your computer. A Cookie helps us to recognise you when you re-visit the Website and to co-ordinate your access to different pages on the Website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen. Any information we seek to collect via cookies etc is used to better understand our customer needs and the services they are seeking from us. Cookies assist us in providing better and faster services.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
To protect your personal information, we may require identification from you before releasing the requested information. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.
Maintaining the Quality of your Personal Information
It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time, and all updates will be available on this website.
52a Main Street
Huonville TAS 7109
(03) 6264 2266