Maintenance – its everyone’s business At Homelands we hope that you will be able to assist us to maintain the property you lease by notifying us immediately of any maintenance problems that you notice.

Please contact us on our tenant hotline 62642040 or email info@homelands.com.au as soon as possible

Normal Property Management Business hours 8.45am -5.15pm weekdays and 9am-12noon Saturdays

Moving in – key contacts
There are a few key tasks you’ll need to attend to before moving in:

you may sometimes need to know the previous land line number of the telstra connection for them to identify your rental property

Aurora Energy will normally handle connections in the Huon Valley on Tuesdays and Thursdays only

Rental payments
Under the terms of your Residential Tenancy Agreement rent is payable in advance. You can make payments by:

EFT: Electronic Funds Transfer (automatic or manual payments)
Should you have any difficulty making your rental payments, please contact your Property Manager immediately.

Repairs
Should any repairs be required on your rental property, all requests must be put in writing. All non emergency repairs must first be approved by the landlord/owner. Please contact us regarding any repairs in writing and send to our office via:

In the case of an emergency, you may contact the designated emergency repairers on your lease document.

Vacating the premises
If you wish to vacate the premises at the end of your fixed term, you are required to give 14 days’ notice in writing.

Should you wish to vacate the premises and your lease has already expired, you are required to give 28 days’ notice in writing.

Please send required written vacate intention notices to our office. These notices should include details such as your name, forwarding contact address and date you plan to vacate. Please note this is a vital part of the vacate process and helps to align within industry regulation. Please contact our staff to discuss further if you have any questions

Should you wish to break your lease (vacate prior to the fixed term ending) then please contact your Property Manager.